A poster to support triage in general practice setting, developed by Larter Consulting, for reception and administration staff.
Triage should be a rapid and systematic process for determining a person’s level of urgency at the point of entry to a service. This poster summaries the areas that guide decision making to support triage in general practice for reception staff.
Larter Consulting identify that:
Non-clinical (reception) staff are usually the first port of call for patients who access care in general practice, but what guides their decision making? Systems and processes support reception staff to safely and appropriately triage patients. The clinical team need to provide input into triage policies, decision-making tools, protocols and referral processes. They should also facilitate training for reception staff to recognise ‘redflags’, levels of urgency and need for care. Policies, procedures and guidelines support appropriate access to care and help avoid health and safety risks and medico-legal issues arising.
For futher information regarding training offered by Larter visit their webpage.
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